SAP Cloud for Customer 標準培訓課程

文章目錄

• SAP Cloud for Customer 架構
• SAP Cloud for Customer 部署的三種方式
• SAP Cloud for Customer和 SAP ERP 開箱即用的集成場景
• SAP Cloud for Customer和 SAP CRM 開箱即用的集成場景
• SAP Cloud for Customer的實現
• SAP Cloud for Customer的擴展方式
• • • in-app extension
    • side-by-side extensions
    • SAML2 IDP 實現SSO
    • 和第三方系統的集成
• SAP C4C Cloud Application Studio 功能一覽
• 使用C4C Cloud Application Studio 進行二次開發的兩種交付方式
• 工具

SAP Cloud for Customer 架構

C4C是Software-as-a-service：SaaS, 而 SAP Cloud Platform， 現在改名叫SAP Business Technology Platform，是Platform-as-a-service：PaaS


public cloud vs private cloud

SAP Cloud for Customer 部署的三種方式

客戶購買SAP Cloud for Customer，單獨使用的場景不多，一般都會和SAP其他產品或者客戶擁有的第三方系統做集成。

SAP Cloud for Customer和 SAP ERP 開箱即用的集成場景

• Real-time integration of master data (accounts, prospects, contacts, products, including option to block prospects back to ERP).

• Real-time integration of transactional data (opportunity real-time pricing, quote and sales order requests, quote to sales order request)

• PDF display of ERP sales documents in C4C opportunity and quote. PDFs are generated on-the-fly.

• Recent orders update

• Real-time integration of work ticket to billing request

• Additional real-time master data integration for currency conversion rates, account hierarchy, sales org hierarchy etc.

• Pricing: Real-time call to ERP SD pricing supporting the full pricing flexibility of ERP SD.

SAP Cloud for Customer和 SAP CRM 開箱即用的集成場景

• Real-time integration of master data (accounts, prospects, competitors, contacts, account hierarchy, territory assignment, products, employees, social media profiles)

• Real-time integration of transactional data (campaign header, leads, opportunities, activities, service requests)

• Integration of attachments bi-directional for opportunities, attachments for leads from CRM to Cloud

• Integration of marketing attribute definitions (CRM -> C4C) and marketing attributes assignments to customers

• Real-time call to from C4C quote to CRM pricing supporting the full pricing flexibility of CRM pricing

SAP Cloud for Customer的實現

C4C以BO為核心的開發方式

• 前臺：SAP UI5
• SAP UI5 沒有對partners開放。Partners使用UI Designer. 一個基于Custom BO自動創建UI的例子
• BO測試工具
• 后臺：ABAP(cloud) - AXP
• 前后臺交互

SAP Cloud for Customer的擴展方式

in-app extension

• KUT創建擴展字段
  

side-by-side extensions

• SAP OData編程指南
• SAP OData dev guideline
• webservice, 一個例子：在SAP C4C里使用Restful服務消費SAP S/4HANA的標準功能

SAML2 IDP 實現SSO

和第三方系統的集成

• SAP Cloud for Customer(C4C)和微軟Outlook的集成
• 微信集成
• 名片掃描

SAP C4C Cloud Application Studio 功能一覽

使用C4C Cloud Application Studio 進行二次開發的兩種交付方式

Customer-specific solutions

• 100% customer-specific
• All development artifacts reside in the customer landscape (own namespace) - 直接在客戶系統上做開發
• Intellectual property typically belongs to the customer - 知識產權屬于客戶

Solution templates

• Solution can be “prepared” as solution template. Development is done in the partner namespace - 在partner tenant上做開發
• IP belongs to the partner - 知識產權屬于partners
• The remaining x% of the scope can be developed as customer-spec. solution - 可以采取混合模式，即小部分scope的功能，仍然采取customer specific的方式開發。

工具

• 性能監控工具
• 代碼調試

總結

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