2009/03/12下午?Chicago安裝VTGO，這樣VTGO和CIPC7.0共同存在
FAC/CMC?user_pin
添加用戶Reno,user password(3336615),pin(3422682)
user password是用戶登陸IPT管理界面的密碼，pin用在需要認(rèn)證的地方，比如EM 在企業(yè)網(wǎng)中，每個(gè)authorization code name一般設(shè)置為用戶ID，為其分配唯一的FAC，這個(gè)FAC和pin沒(méi)有關(guān)系，和global directory中的user沒(méi)有關(guān)系，CDR將以FAC為索引進(jìn)行統(tǒng)計(jì) CMC以部門為單位進(jìn)行設(shè)計(jì)，這樣CDR將以部門為索引 FAC and CMC Configuration
1.setup FAC or CMC
Feature > Client Matter Code or Feature > Forced Authorization Code).
authorization code為數(shù)字，authorization level
2.Enabling Route Patterns for FAC and CMC
Route Plan > Route/Hunt > Route Pattern
勾選 Require Client Matter Code 或者Require Forced Authorization Code
如果兩個(gè)同時(shí)是用，即先FAC，后CMC Call Display Restrictions
1.Calling Line ID Presentation主叫方，translation rule/route pattern上設(shè)置
2.Connected Line ID Presentation被叫方，translation rule/route pattern上設(shè)置
3.Ignore Presentation Indicators不知道干什么的 Malicious Call Identification識(shí)別惡意呼叫，在CDR做下記錄，但是不能阻斷
一：Configuring CallManager to Support CDRs
Service > Service Parameters>Cisco CallManager>CDR Flag Enabled field to True 二：Configuring MCID Alarms
Step 1.? Choose Application > Serviceability. The Cisco CallManager Serviceability application opens.
Step 2.? Choose Alarm > Configuration. The Alarm Configuration window is displayed.
Step 3.? From the list, choose the Cisco CallManager server.
Step 4.? In the Configured Services drop-down list, choose Cisco CallManager. The Alarm Configuration window updates with configuration fields.
Step 5.? Under Event Viewer, in the Alarm Event Level drop-down list, choose Informational,
三：Adding the MCID Softkey
Step 1.? Choose Device > Device Settings > Softkey Template. The Find and List Softkey Templates window appears.
Step 2.? Select the Softkey Template assigned to your users. If your users are using .e of the built-in softkey templates, you will need to create a new softkey template, as described in Chapter 16, "Configuring User Features, Part 1."
Step 3.? In the upper-right corner of the window, click the Configure Softkey Layout link. The Softkey Layout Configuration window appears.
Step 4.? In the Call States area . the left, choose Connected. The list in the Unselected Softkeys pane changes to display the available softkeys for this call state.
Step 5.? In the Unselected Softkeys pane, choose Toggle Malicious Call Trace,? 四：撥打測(cè)試
電話接通后，按more，選擇MCID，會(huì)出現(xiàn)MICD SUCCESSFUL
Enhanced IP Phone Features
Direct Transfer舉例：TOM-->JOHN,TOM將JOHN HOLD,TOM-->JAKE，然后發(fā)起人TOM選擇JOHN，direct transferJOHN<-->JAKE通話，TOM直接退出； Call Join舉例：TOM-->JOHN,TOM將JOHN HOLD,TOM-->JAKE，然后發(fā)起人TOM選擇JOHN,join后TOM-->JOHN-->JAKE組成一個(gè)ad hoc conference
注意：只有會(huì)議發(fā)起人才能踢人
Immediate Divert to Voice Mail：TOM-->JOHN，JOHN接起電話，iDivert后TOM被轉(zhuǎn)到JOHN的語(yǔ)音郵箱
Call Pickup Configuration
一：Feature > Call Pickup>Add a New Call Pickup Number，添加pickup group name和pickup group number
二：device>phone>LINE>call pickup group
三：測(cè)試
/
2001/2002加到marking組，pickup number為5203；1002加到IT組，pickup number為5555。
1002-->2001，2002 pickup即可接通；
2002-->2001，1002 Gpickup，輸入5203即可接通電話
Cisco Call Back
增加callback按鈕：
create a new softkey template>ring out>call back
測(cè)試：
1001-->2001,1001上callback,2001不要接；2001-->2002,2002接起來(lái)一會(huì)兒后掛掉，這時(shí)1001就會(huì)有提示音出現(xiàn)
IPMA/AA/Media Resource Management 2009/03/14
Configuring Cisco Unified CallManager Attendant Console
Step 1.? Add Cisco CallManager Attendant Console users.
添加Attendant Console users:
User ID:Jeremy/password:3336615
這個(gè)用戶專門進(jìn)行Attendant Console管理，用attendant client軟件登陸時(shí)輸入此口令 Step 2.? Create the ac user and associate all pilot point devices with the user.
添加用戶ac，這個(gè)是CCM為實(shí)現(xiàn)Attendant Console的系統(tǒng)用戶
First Name/Last Name/User ID:ac?這個(gè)用戶名后邊可以更改
password:12345?這個(gè)密碼后邊可以更改
PIN:3422682
勾選Enable CIT Appplication Use/Enable Calling Retri. Allowed
C:\Program Files\Cisco\CallManagerAttendant\bin\acconfig.bat更改關(guān)于ac的設(shè)置 Step 3.? Configure the pilot point for the Cisco CallManager Attendant Console.
Service > Cisco CM Attendant Console > Pilot Point
Pilot Name:Reception_RLT
Pilot Number:5100
其他默認(rèn) Step 4.? Configure hunt groups.
Service > Cisco CM Attendant Console > Hunt Group
選中Reception_PLT 5100>Add Member>Directory Number:填入1001,然后update;繼續(xù)添加2001/2002 Step 5.? Activate Cisco TCD and CTIManager services.
Application > Cisco CallManager Serviceability
Tools > Service Activation
勾選CISCO CTIManager/Cisco Telephony Call Dispatcher Step 6.? Access the Attendant Console Configuration Tool.
運(yùn)行CCM如下路徑工具進(jìn)行設(shè)置
C:\Program Files\Cisco\CallManagerAttendant\bin\acconfig.bat更改關(guān)于ac的設(shè)置 Step 7.? Installing and Configuring the Attendant Console Client
Application > Install Plugins>CiscoAttendantConsoleClient.exe
把CiscoAttendantConsoleClient.exe拷貝到運(yùn)行CiscoAttendantConsole的機(jī)器上
1.CiscoAttendantConsole<---->CCM必須能夠雙向互訪，最好裝在一個(gè)cluster內(nèi)部
2.Attendant Settings>Directory Number of Your Phone指的是做Attendant的DN，所以這個(gè)DN必須是CCM真實(shí)存在的
3.登陸Attendant User ID是Step 1.? Add Cisco CallManager Attendant Console users中的Jeremy
4.speed dial可以添加任何DN，即使DN不在Hunt Group中； 5.關(guān)于no display of line state in speed dial pane or Direcotory的問(wèn)題(Troubleshooting Guide for Cisco Unified CallManager Release 5.0(2))
[url]http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/5_0_2/tb502ch3.html#wp1118258[/url]
Speed Dial and Directory Windows Display Incorrect Line State
Symptom
The Speed Dial window and the Directory window do not display the correct line state. Probable Cause
Line state updates from the server to the client are sent using UDP packets. If a NAT device or a firewall separates the client and server, then the client will most likely not receive line state updates from the server. Corrective Action
Ensure that both client and server are . the same side of the NAT device or the firewall. Directory Numbers Appear in an Unknown Line State
Symptom
Line states of some directory numbers appear in an unknown state. Probable Cause
The Cisco CallManager Attendant Console Server service is not started . all Cisco Unified CallManager servers from which the phones receive call-processing services. Corrective Action
Activate the Cisco CallManager Attendant Console Server services . all CallManager servers from which the phones receive call-processing services. Procedure
-------------------------------------------------------------------------------- Step 1 From Cisco Unified CallManager Serviceability, choose Tools > Service Activation. Step 2 From the Servers drop-down list box, choose the server where you want to start the Cisco CallManager Attendant Console Server service. The window displays the services for the server that you chose and the activation status of the services. Step 3 Click the radio button next to the Cisco CallManager Attendant Console Server service. Step 4 Click the Start button. The Service Status symbol changes from a square to an arrow
照上面的步驟操作了一下，該問(wèn)題還是沒(méi)有解決，懷疑這個(gè)問(wèn)題可能跟CIPC7.0或者VTGO以及CCM4.1的兼容性有關(guān)，先放一邊吧。
Configuring Cisco IPMA for Shared-Line Support（經(jīng)理配備秘書，經(jīng)理和秘書共享一條DN） IPMA Step 1: Activating the Cisco IPMA Service
Application > Cisco CallManager Serviceability
Tools > Service Activation》Cisco IP Manager Assistant IPMA Step 2: Configuring Service Parameters
Service > Service Parameters>Service:Cisco IP Manager Assistant
填寫CTI Manager IP Address:10.1.1.100
Cisco IPMA Server (Primary):10.1.1.100
其他默認(rèn) IPMA Step 3: Restarting the Cisco IPMA Service
[url]https://10.1.1.100/manager/list[/url]
IPMA Step 4: Configuring Managers and Assistants
選擇Reno為Manager而且shared line為1001,Chicago為Assistant
做完以上設(shè)置以后需要重啟TOMCAT中的/ma服務(wù) IPMA Step 5: Configuring Call Divert Target
[url]https://10.1.1.100/ma/desktop/maLogin.jsp[/url]
把2002設(shè)為Manager的iDivert DN
IPMA Step 6: Installing the IPMA Assistant Console
[url]https://10.1.1.100/ma/Install/IPMAConsoleInstall.jsp[/url]

轉(zhuǎn)載于:https://blog.51cto.com/cnahqmb/139163

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